Privacy Policy

Information we may collect

When you visit the website, create or use an account, play games, make a transaction or contact support, we may collect and use information relating to you. The information handled depends on the services you use, the checks needed for your account and the information you choose to provide. We seek to collect information that is reasonably necessary for the purposes explained in this Policy.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account preferences and other information needed to create and administer a player account. We may also keep records of communications with support, including questions, requests, complaints and details you provide when asking for help. These records help us identify your account, respond to enquiries, provide services and communicate important information.

Verification and security information

We may request or receive verification documents and related information to confirm identity, age and account details. We may also handle information used for anti-fraud, security, responsible gambling and account protection checks. This can include records of unusual activity, failed or successful checks, login events, risk indicators, suspected misuse and actions taken to protect players or the service.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, transaction references, payment status and related account events. Payment information may be processed by payment service providers. Transaction records help us operate accounts, process requested payments, investigate errors, answer account questions, prevent misuse and maintain records required for legitimate operational and legal purposes. We do not need to retain every payment credential in full simply to keep a transaction record.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, referring pages, general location indicators, login activity and information about how pages and features are used. We may also use cookies and similar technologies to support essential functions, remember preferences, help secure accounts and understand website performance.

How we use information and when it may be shared

We use information for purposes that are connected with providing and managing the service. This includes setting up your account, providing casino features, processing transactions, responding to support requests, maintaining security and improving the website. We may combine information from your account, website activity, verification processes and transactions where this is reasonably necessary for these purposes.

• To create, maintain and secure your player account.
• To confirm identity, age and account details when checks are required.
• To provide casino services and maintain accurate account records.
• To process deposits, withdrawals and other account transactions.
• To detect, prevent and investigate fraud, financial crime, unauthorised access, collusion, abuse and other activity that may harm players or the service.
• To provide customer support and keep suitable records of communications.
• To troubleshoot technical problems, monitor website performance and improve features and navigation.
• To send essential messages about account security, transactions, verification, responsible gambling, service changes and policy updates.
• To send marketing communications where permitted and where you have provided any required consent or have not opted out, as applicable.
• To meet applicable legal, tax, accounting, security, responsible gambling and record-keeping obligations.
• To protect the rights, property, safety and legitimate interests of players, the website and relevant service providers.

Service providers

Some functions may be carried out with assistance from service providers. These providers may support payment processing, identity verification, fraud prevention, hosting, technical operations, customer support, communications, analytics or information security. They should receive only the information reasonably needed to provide their service and are expected to handle it securely and in accordance with applicable requirements.

Other disclosures

Information may be disclosed where reasonably necessary to meet a lawful request, comply with an applicable requirement, investigate suspected wrongdoing, enforce relevant terms, protect the service, respond to an emergency or support a transaction involving the business. We do not sell player information as a routine part of operating the casino. If information is handled or transferred in another country, appropriate safeguards will be considered where required.

Keeping information secure

Reasonable technical, organisational and administrative measures are used to help protect information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access restrictions, authentication, secure communications, monitoring and procedures for staff and service providers. No online service can guarantee complete security. Players should keep passwords and account details confidential and contact support if they suspect unauthorised access or unusual account activity.

Cookies, marketing and information retention

Cookies and similar technologies

Cookies are small text files, or similar technologies, that may be stored on your device when you use the website. Some cookies are needed for core functions, such as keeping you signed in, remembering settings, supporting security controls and allowing pages to operate correctly. Other technologies may help us understand visits, measure performance, remember preferences or support relevant communications.

You can manage or delete cookies through your browser settings. You may be able to block some or all cookies, although this can affect account access, website functionality or the way particular features work. Browser controls differ between devices and browsers, so you should review the settings available on the device you use.

Marketing preferences

Where marketing communications are sent, you can usually unsubscribe by using the option included in the message or by contacting us. You may also request that your consent to marketing be withdrawn. Withdrawing consent or opting out of marketing does not stop essential service communications, including messages about transactions, account security, verification, responsible gambling, policy changes or other matters needed to administer your account.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, whether the account remains active, the need to resolve disputes or enforce terms, security requirements and applicable record-keeping obligations.

Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may be subject to identity checks and lawful limitations. For example, a request may be limited where providing information would affect another person's privacy, interfere with fraud prevention or security, disclose confidential information, or require records to be kept for a legally required period.

Requests you may make

• Request access to your personal information and an explanation of how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your personal information where there is no continuing reason for it to be kept.
• Withdraw consent to marketing communications or other processing that depends on consent.
• Ask questions about the collection, use, disclosure or security of your information.
• Raise a privacy concern or ask for a review if you believe your information has not been handled appropriately.

How to exercise your rights

To request access, correction or deletion, or to withdraw consent to marketing, contact support@spade69casino.click. Please explain your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary sensitive information in your first message. We may ask for reasonable information or verification before responding so that personal information is not disclosed to the wrong person.

We aim to review privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the number of records involved, the need to verify identity and whether information must be retained for legal, security or dispute-resolution purposes. If a request cannot be completed in full, we will explain the relevant limitation where appropriate.

Privacy concerns

If you have a question or concern about the way your information has been handled, you should contact support@spade69casino.click with a description of the issue. We will review the concern and may ask for further details needed to investigate it. You should avoid including passwords, complete payment credentials or other unnecessary sensitive information in your message.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review the Policy periodically. Where a change is important, an additional notice may be provided through the website or by another suitable account communication.